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Terms/Shipping

PACKAGING & HANDLING

Every product is quality checked, carefully bubble wrapped then placed into a sturdy recycle box to ensure it arrives safely. 

SHIPPING COSTS

We offer two shipping rates within Australia.  A flat rate of $15.00 per order (for orders up to the value of $150.00).  For orders in excess of $150.00, shipping is FREE with our compliments.

We use Australia Post standard envelopes, satchels and parcel post. Delivery can take between 1-5 days, regional areas usually take longer. If you require overnight/next business day delivery or require insurance, please contact us prior to placing an order so we can personally assist. 

If you live locally, you are welcome to call to arrange a mutually convenient time to visit.

All orders are processed within 48 hours of payment notification. 

FAULTS 

If a product is faulty, we will, at our discretion: (1) replace it immediately, (2) offer you a credit, or (3) offer you a full refund. We will not be held responsible for damage caused to products whilst in transit as it is out of our control. If this causes you concern, we encourage you to add insurance to the cost of your shipping.

EFFECTS OF TEMPERATURE

Our Container Candles, Tea Lights & Melts are made with an all natural 'kosher' soy wax. When subjected to significant changes in temperature (such as during shipping), these products can be prone to a frosting and/or wet spots. Frosting is small whitish crystals which appears on the top and sides of the candle due to the wax crystallising.  A wet spot is when the wax contracts, due to the cold, and a small amount of air is trapped between the glass wall and wax.  Neither of these physical attributes affect the performance of the products in any way and they should not be considered as a fault in any way.